Shipping policy
THANK YOU for supporting our "small" business! 🐭
Domestic Shipping (US) 🇺🇸
We offer flat rate shipping on all US orders, no matter where your pal's kingdom lies!
Standard Shipping: One flat rate of $6.95 for all domestic orders.
FREE Shipping: Available for qualifying orders over $75!
Carriers & Processing: Orders typically ship in 2–3 business days via USPS, FedEx, or UPS depending on the size of the package.
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Canada Shipping 🇨🇦
We love our Canadian royal family! We've optimized checkout to ensure your order crosses the border smoothly and without surprise fees.
FREE Shipping: Enjoy free shipping on qualifying orders over $125 USD*!
Standard Shipping: For orders under $125 USD, shipping is calculated automatically at checkout based on package weight and shipping address.
*Current CAD-converted prices are displayed automatically in your cart to help you know when you’ve unlocked free shipping!
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Global Shipping 🌎
We are thrilled to officially offer global shipping to many customers in the UK, the European Union, and select global markets!
If your country is not shown, please reach out through our contact form so we can consider adding a shipping option for you.
Live Rates: International shipping costs are calculated automatically at checkout based on the weight of your order and your exact location to give you the best available rate.
Premium Carriers: We ship globally via trusted carriers including DHL, FedEx, and UPS.
Please note that customers outside of the US and Canada are not currently eligible for free shipping promotions unless explicitly stated.
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International Customs, Duties, & Pricing (All Non-US Orders)
👑 The Good: The royal treatment is global! All taxes and duties are pre-paid securely at checkout. Zero surprise fees or delivery ransom notes.
⏳ The Bad: Transit times take a bit longer. While our team packs your order at lightning speed, international customs processing usually adds a few days to the journey.
💸 The Ugly: Global shipping is expensive. Rather than hiding these costs by artificially inflating our product prices, you get to choose from exact, transparent live carrier rates at checkout.
No Surprise Fees (DDP): We proudly ship Delivered Duty Paid (DDP). All local taxes, customs, and duties are calculated and collected securely right at checkout. This means no hidden bills or surprise fees when your package is delivered!
Currency Exchange: Our store automatically converts our US-based prices into your local currency. Because global exchange rates are constantly moving, you may notice slight day-to-day fluctuations in product or shipping prices.
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Order Processing & Delivery
- Orders are typically processed in 2–3 business days.
- Tracking info will be sent to your email as soon as your order ships.
- If you need help or have a special request, please reach out through our contact form or by email at hello@littlepalspets.com!
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Little Pals reserves the right to update the shipping policy, shipping rates, and product pricing at any time without notice. International prices are subject to change based on live currency exchange rates.